Experts approach in Knowledge management is -
- Customization means conversion or modification of the general utility into a specialized, tailor-made utility, which takes care of routine and repetitive operations making them simpler in an automated manner.
- CAD is a general design tool in the hands of the designer. He may require medium to high skill to operate the CAD software. However, a manufacturing activity that is involved in repetitive product designs invariably benefits form customizing its routine design load by automating his design.
- Customization of CAD can even be extended to commercial departments. Online costing and Bill-of-Material tracking can also be done through this database connectivity.
- CAD customization can also be extended on the Web and the configuration of the parametric design can be made available to the customers on the web through web-configuration.

